Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, participate in our coaching programs, attend events, or contact us for support. This information may include:

• Personal identification information (name, email address, phone number)
• Professional information (job title, company, industry)
• Program preferences and coaching goals
• Payment and billing information
• Communication records and feedback
• Technical information (IP address, browser type, device information)

How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing Services: To deliver coaching services, manage your account, and process payments
2. Communication: To send you program updates, event notifications, and respond to your inquiries
3. Improvement: To analyze usage patterns and improve our services and website functionality
4. Marketing: To send you relevant information about our programs and services (with your consent)
5. Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to protect the safety of our clients and the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

Withdrawal of Consent

You may withdraw your consent for certain uses of your information at any time, subject to legal or contractual restrictions.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to our legal obligations and legitimate business interests.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active coaching relationships: For the duration of the program plus 7 years
• Marketing communications: Until you unsubscribe or withdraw consent
• Financial records: As required by applicable tax and accounting laws
• Legal obligations: As required by law or regulation

International Data Transfers

While we primarily operate within Canada, some of our service providers may be located outside of Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy standards.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below. We encourage you to review this policy periodically.